Shipping and Cost

Shipping & Delivery (EN)

All orders ship from Copenhagen, Denmark.

Dispatch

Orders placed before 11:00 (CET/CEST) usually ship the same business day.
Orders placed after 11:00 ship the next business day (cut-off around 13:00).
During holidays, dispatch times may vary; any changes appear before checkout.

Denmark

GLS Parcel Shop — Free on orders over 699 DKK.
Under 699 DKK: rate shown at checkout. Delivery 1–4 business days.
GLS Home Delivery — Free on orders over 999 DKK.
Under 999 DKK: rate shown at checkout. Delivery 1–4 business days.

European Union

Standard (GLS/DHL) — Free on orders over €150.
Under €150: rate shown at checkout. Delivery 2–7 business days.

Outside the EU

No free shipping.
DHL Express. Rate shown at checkout. Typical delivery 2–5 business days.
Shipped DAP (Delivered at Place) — local duties and taxes are payable by the recipient.

How “free over” is calculated
Free-shipping limits are calculated after discounts and before shipping fees.

Tracking & delivery

A tracking link is sent when your parcel leaves our warehouse.
If you see no update within 7 days of your order confirmation, please contact the carrier or us so we can help.

Uncollected/refused parcels
Parcels returned as uncollected or refused are refunded minus the actual return-shipping cost.

Order service

Afsender
Alle ordrer sendes fra København, Danmark.

Afsendelse

Ordrer lagt inden kl. 11.00 (CET/CEST) sendes som udgangspunkt samme hverdag.
Ordrer lagt efter kl. 11.00 sendes normalt næste hverdag (afgang ca. kl. 13.00).
I ferieperioder kan afsendelsestider variere; evt. ændringer vises inden checkout.

Danmark

GLS Pakkeshop — Gratis ved køb over 699 DKK.
Under 699 DKK: pris vises i checkout. Levering 1–4 hverdage.
GLS Hjemmelevering — Gratis ved køb over 999 DKK.
Under 999 DKK: pris vises i checkout. Levering 1–4 hverdage.

Standard (GLS/DHL) — Gratis ved køb over €150.
Under €150: pris vises i checkout. Levering 2–7 hverdage.

Uden for EU

Ingen fri fragt.
DHL Express. Pris vises i checkout. Typisk levering 2–5 hverdage.
Sendes DAP (Delivered at Place) — lokale skatter og told betales af modtager.

Sådan beregnes “gratis ved køb over”
Beløbsgrænserne beregnes efter rabatter og før fragt.

Sporing & levering

Sporingslink sendes, når ordren forlader vores lager.
Har du ingen opdatering inden 7 dage efter ordrebekræftelse, kontakt transportøren eller os, så hjælper vi.

Uafhentede/afviste pakker
Returnerede pakker refunderes minus de faktiske returfragtomkostninger.

Ordreservice