Product Care cashmere

Our cashmere has not been treated or dyed, but is showing its natural beauty. We have pre-washed it for you. Please know that even though wool is self cleaning, please wash it if you are packing it for storage for longer periods to prevent moths. And when you do pack it away, it is recommendable to use lavender or cedar scented soap.

How to Care for Cashmere

Follow these simple steps to ensure you care for your cashmere products and they will last a lifetime.

  1. Comb to remove small balls of fibre from the surface.
  2. Antibacterial – gently machinewash the garment with cashmere shampoo.
  3. Reshape the garment and allow it to dry naturally.
  4. Encase with Cedar Wood Balls or Lavender Bags in a drawer or storage box.

After wearing your cashmere for the first few times, you may find small balls of fibre or ‘pills’ forming on the surface. These pills are the result of loose fibres tangling together as areas of your garment rub during wear. A depeeling comb can be used to remove them, or you can gently remove them by hand. Your cashmere will feel even softer as a result.

Antibacterial

Cashmere has natural anti-bacterial properties and is easier to wash than you might think. We recommend you gently wash your cashmere knitwear after you have worn it three or four times.

Machinewash in lukewarm water (30°),SONETT WOOL&SILK WASH or a similar mild detergent.

Reshape

Dry your freshly washed garment by smoothing it back into shape and placing it flat on a towel. Allow it to dry naturally away from direct heat, such as radiators or sunlight, and do not tumble dry. Once your garment is dry, press lightly with a cool iron.

Encase

CEDAR BALLS provide a natural repellent for moths and insects that could damage your cashmere. Simply place the balls in your drawer or storage box along with your garment. You can purchase CEDAR BALLS online

WHAT ARE SHIPPING TIMES AND COSTS?

Shipping
We send out orders daily 
We use GLS and DHL.
Please see your choice of service for estimated delivery.
Costs:
Denmark:
GLS SHOP – 30 DKr
Delivery 1-3 days
Orders above 1000DKr = FREE
GLS HOME – 60 DKr
Delivery 1-3 days
Orders above 1500DKr = FREE
PARTS OF EU:
(SE, NO, FI, BE, DE, NL, L, IT, SP, FR & PT.)
GLS SHOP – 14€,
Delivery 6-10 days
Orders above 200€ = FREE
ALL OF EU & WORLD WIDE:
DHL Express 2-3 day delivery 25€
Orders above 250€ = FREE
For expedite services, please contact us directly at hello@colabel.dk
All orders delivered outside EU may be subject to local VAT and customs, please note that all orders are delivered EXW, 
meaning that all local taxes and VAT may be bourne by your self. 
We provide necessary paperwork to document 
COUNTRY OF ORIGIN and HS Tarif+ the invoice of your purchase for documentation of purchase.

 

WHAT PAYMENT METHODS CAN I USE?

Payments
We receive payment via STRIPE accepting VISA, Mastercard and American Express, ApplePay and PayPal
Payment will only be deducted from your account once the order has shipped.
CO LABEL APS uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that we can not read your information.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Returning your purchase:

If you wish to return your purchase, please follow these steps:

Please note that failure to follow these steps may result in a refusal of your return.

  1. Send an email to:
    return@colabel.dk
  2. Clearly write your order number and items you wish to return.
  3. Only use the returnlabel we sent to you with your order – if you lost it, write this in your email to us.
  4. Pack the products safely in a clean packaging, you may use the wrapping and return friendly packaging you received your products in.
  5. Make sure the retur label covers the old/other labels. ( cross out other labels making sure non may be mistaken for the new label.)
  6. Hand over the package to GLS or DHL, depending on the manner you received your products.
  7. Please be aware that other return methods are not accepted.
  8. You can track your return via the link sent to you from GLS or DHL 

To exchange a purchase, the procedure is the same - you return and place a new order. 

Refund and Cancellation:

  • A full return of 14 days is given on items purchased in our webshop.
  • The period is counted from the day you receive the order.
  • Return costs must be borne by yourself.
  • Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return within 14 days of returning the shipment.
  • The notification shall be given per mail at return@colabel.dk. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return. You can find it here.

The condition of the product when you return it
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use. Refund will take place when the goods have been inspected, and found to be unused.  – your refund will be issued within 5 days from reception.

Your refund will be issued in accordance to the original payment method.

We are not liable for any delays caused by your card issuer – please contact your bank for any further details on this matter.

It is the clients responsibility to make sure that the email is sent to the correct email address and that the return is only valid when replied from CO LABEL. It is the clients responsibility to make sure that the return is delivered using the correct return label and handed to the correct courier  – any packages shipped to a pick up point or using any other return method is not considered returned. 

Unclaimed packages, failed to be collected by the client for any reason, will be refunded automatically when return to the warehouse-  shipping cost will subtracted from the clients refundable amount without further notice.

 

WARRENTY, LIABILITY and FORCE MAJEURE

Warranty
A 2-year right of complaint is granted under the Purchasing Act. Your right of complaint applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper operation of the product / service.
CO LABEL APS will cover return costs to a reasonable extent.

All amounts are in DKK. Danish kroner and incl. VAT.
CO LABEL APS uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that we can not read your information.

Force Majeure

Events that are beyond our control and prevent, impeded or delay delivery or the performance in question are deemed to be force majeure, which means that CO LABEL is discharged from its obligations to deliver.

Circumstances beyond our control include regulations, measures or omissions by public authorities, new or amended legislation, labour market conflict, blockade, fire, flood, sabotage or major accident. They also include public authority decisions that have a negative impact on markets and products.

Complaints – overview and links
If you have a complaint about a product purchased in our webshop, a complaint may be sent to: hello@colabel.dk

Or by mail to:

CO Label ApS
Frederiksberg Alle 26, 4 tv
DK-1820 Fredetiksberg C
Denmark

Hello, we sorry to trouble you with this pop-up window - we just want to let you know that we use cookies to ensure that we give you the best experience on our website.

Pre-loader