Terms & Conditions

Payments
CO LABEL APS receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB.
Payment will only be deducted from your account when the item is shipped.

All amounts are in DKK. Danish kroner and incl. VAT.
CO LABEL APS uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that you can not read your information.

Delivery
CO LABEL sends orders Mondays and Thursdays placed no later than the day before 12:00.
CO LABEL APS uses GLS, UPS or DAO.

Warranty
A 2-year right of complaint is granted under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper operation of the product / service.
CO LABEL APS will cover return costs to a reasonable extent.

Upon return
Legal notice and complaints are sent to:

CO Label ApS
Frederiksberg Alle 26, 4 tv
DK-1820 Fredetiksberg C
Denmark
hello@colabel.dk

Packages will not be sent on demand.

Reimbursement
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.
Cancellation

  • A full return of 30 days is given on items purchased in our webshop.
  • The period is counted from the day you receive the order.
  • Return costs must be borne by yourself.
  • Cancellation must be notified to us no later than 30 days after the purchase and from the cancellation you must return within 30 days of returning the shipment.
  • The notification shall be given per mail at hello@colabel.dk. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return. You can find it here.

The condition of the product when you return it
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Complaints – overview and links
If you have a complaint about a product purchased in our webshop, a complaint may be sent to: hello@colabel.dk

Or by mail to:
CO Label ApS
Frederiksberg Alle 26, 4 tv
DK-1820 Fredetiksberg C
Denmark